IT Support for medical offices requires more than just someone to solve computer problems. You need a team of IT experts who understand your medical practice who will work proactively to make sure your systems are secure and HIPAA Compliant, always up and running and communicating with the various software applications include practice management software, electronic health records and associated programs.
Many medical practices will try to hire their own IT staff or call on an IT company that is not equipped to work with medical offices, like OptfinITy is. In most instances, the practice is missing out on the support and leadership that a true healthcare IT company like OptfinITy can provide. The services we provide include:
Access to 24 x 7 Support
With OptfinITy, you can expect fast response and resolutions to server, computer or technology issues. Our team is available 24 x 7 and 99% of our solutions can be resolved quickly and remotely.
On Site Support
As a medical practice, some on-site support will be needed. Based upon your needs, a member of our I.T. support team can be dispatched or scheduled on-site to support your practice full or part-time. We will work with you to customize a solution that fits your practices’ needs as well as your budget.
EHR and Practice Management Expertise
Regardless of the EHR software you use, our team of experts can help you with E
IT Support for medical offices requires more than just someone to solve computer problems. You need a team of IT experts who understand your medical practice who will work proactively to make sure your systems are secure and HIPAA Compliant, always up and running and communicating with the various software applications include practice management software, electronic health records and associated programs.
Many medical practices will try to hire their own IT staff or call on an IT company that is not equipped to work with medical offices, but it is important to make sure you have a team which is able to provide secure, HIPAA compliant services. What are some of the ways OptfinITy can help your healthcare organization?
EHR (Electronic Health Records) and Practice Management Expertise
Regardless of the EHR software you use, our team of experts can help you with EHR transitioning and selection, implementation, training or support. We have experience in supporting some of the top EHR software systems including but not limited to Allscripts, Sage, NextGen, Greenway and more.
Proactive Support
As a medical practice, you need to make sure your systems are up and running when you need them. Showing up in the morning to find out your servers are down or the internet is not working can be problematic, even deadly. Our Solutioncare service monitors your servers, desktops and servers, and I.T. systems 24/7/365. Alerts are received by our Network Operations Center where we can work proactively to resolve issues before you may even know there is a problem. Our focus on being proactive reduces or prevents downtime within your practice which increases productivity and reduces frustration for your team.
The Proper people for the Specific Needs
It makes no sense for medical offices to carry IT expertise in-house as there is so much to cover and it is important to have someone looking at your environment from the outside. By outsourcing the various IT functions to OptfinITy, healthcare providers can focus on the patients and not the technology.
Cybersecurity
There is nothing more dangerous to medical providers today than hackers and those are trying to steal data. By utilizing MDR services where the Security Operations Center is monitoring your environment 24 x 7, you can stop an attack before it happens. OptfinITy provides this service standard for all healthcare facilities.
What else can OptfinITy do for Healthcare providers?
All of our clients get from us:
- 24/7 support for all your standard and specialized products
- Quarterly or Monthly Meetings with a dedicated Support Representative
- Cybersecurity Components (XDR, MDR, Password Management, Security Awareness Training, Spam Filtering, encryption)
- Backup of their data (servers, online, office 365, Google Workspace, etc.)
- Secure Remote Access Software
- Hardware and Software Procurement
- So Much More
For more information on how OptfinITy can help your organization become more efficient and effective with technology, complete the form or call us at 703-790-0400.
HR transitioning and selection, implementation, training or support. We have experience in supporting some of the top EHR software systems including but not limited to Allscripts, Sage, NextGen, Greenway and more.
Proactive Support
Our Solutioncare service monitors your servers, desktops and servers, and I.T. systems 24/7/365. Alerts are received by our Network Operations Center where we can work proactively to resolve issues before you may even know there is a problem. Our focus on being proactive reduces or prevents downtime within your practice which increases productivity and reduces frustration for your team.
Computer Hardware
When hardware upgrades or purchases are required, we can help you select and order the right equipment to fit your practice. Whether you need servers, laptops or notebooks, desktops, printers or other equipment, OptfinITy will help you to make the right choice for your needs and your budget.
Technology Planning
Whether planning for expansion, backup and recovery or just managing your technology budget, OptfinITy is like having your very own CIO on your staff, without the 6 figure salary!
Tracking and Accountability
Your practice will have access to their very own trouble ticket system so you can submit and track issues. No more issues going unresolved!
Vendor Management
We can also assist you in working with your medical billing, transcription, telecom, appointment reminder services and more as it relates to your technology systems.
Security and Anti-Virus Protection
Industry leading virus and spyware protection are included with our SolutionCare Service so that every computer in your practice is protected. No more expensive license renewals every year for every computer.