IT Support for medical offices requires more than just someone to solve computer problems. You need a team of IT experts who understand your medical practice who will work proactively to make sure your systems are secure and HIPAA Compliant, always up and running and communicating with the various software applications include practice management software, electronic health records and associated programs.
Many medical practices will try to hire their own IT staff or call on an IT company that is not equipped to work with medical offices, like OptfinITy is. In most instances, the practice is missing out on the support and leadership that a true healthcare IT company like OptfinITy can provide. The services we provide include:
Access to 24 x 7 Support
With OptfinITy, you can expect fast response and resolutions to server, computer or technology issues. Our team is available 24 x 7 and 99% of our solutions can be resolved quickly and remotely.
On Site Support
As a medical practice, some on-site support will be needed. Based upon your needs, a member of our I.T. support team can be dispatched or scheduled on-site to support your practice full or part-time. We will work with you to customize a solution that fits your practices’ needs as well as your budget.
EHR and Practice Management Expertise
Regardless of the EHR software you use, our team of experts can help you with EHR transitioning and selection, implementation, training or support. We have experience in supporting some of the top EHR software systems including but not limited to Allscripts, Sage, NextGen, Greenway and more.
Proactive Support
Our Solutioncare service monitors your servers, desktops and servers, and I.T. systems 24/7/365. Alerts are received by our Network Operations Center where we can work proactively to resolve issues before you may even know there is a problem. Our focus on being proactive reduces or prevents downtime within your practice which increases productivity and reduces frustration for your team.
Computer Hardware
When hardware upgrades or purchases are required, we can help you select and order the right equipment to fit your practice. Whether you need servers, laptops or notebooks, desktops, printers or other equipment, OptfinITy will help you to make the right choice for your needs and your budget.
Technology Planning
Whether planning for expansion, backup and recovery or just managing your technology budget, OptfinITy is like having your very own CIO on your staff, without the 6 figure salary!
Tracking and Accountability
Your practice will have access to their very own trouble ticket system so you can submit and track issues. No more issues going unresolved!
Vendor Management
We can also assist you in working with your medical billing, transcription, telecom, appointment reminder services and more as it relates to your technology systems.
Security and Anti-Virus Protection
Industry leading virus and spyware protection are included with our SolutionCare Service so that every computer in your practice is protected. No more expensive license renewals every year for every computer.