Even if you work with a trusted IT provider, you need to be alert for remote tech support scams. Remote tech support scams involve cybercriminals pretending to be a help desk employee from an IT company and reaching out to fix a problem with your computer remotely. Once they are given the credentials needed to access your computer remotely, they will either steal your data, install malware or spyware, or both. They then often proceed to request a payment for “fixing” a problem that never existed. These scams are becoming increasingly prevalent and are causing millions of dollars in losses. A recent article provides some advice on how to prevent yourself from falling victim to a remote tech support scam.
The main thing to remember is to be suspicious of anyone who reaches out to you to and offers to fix something. Do not respond to unsolicited calls or emails even if they appear to be legitimate. It is not uncommon for cybercriminals to disguise themselves using the name of a trusted tech company that will even show up on a caller ID. Remote tech supports scams implement the same fear tactics that are used in phishing scams such as sending an email message or calling claiming you need to click on a link or call a phone number right away to protect your computer from being infected with a virus.
What you need to remember, however, is that legitimate tech companies will never call or send an email to offer remote support services or push you to make a quick decision. If you receive an unsolicited call or email from what appears to be a trusted IT services provider, always double check with a trusted tech company before giving out personal information, calling phone numbers or clicking on links.
Being a trusted IT service provider ourselves, we at OptfinITy want you to remain safe from all types of scams and cyberattacks. If you have any doubts about how to protect yourself or your organization from falling victim to these attacks and scams, or if someone contacts you pretending to be us, don’t hesitate to give us a call at 703-790-0400. You can also visit us on our website at www.optfinity.com.