Dish, the US television provider, confirmed a ransomware attack in which intruders exfiltrated data from its systems. The multiday outage happened in late February 2023 and affected Dish’s main website, apps, customer support systems, and streaming services. Dish determined the outage was due to a “cyber security incident” and that they were looking to “contain, assess and remediate the ransomware attack.” Attackers were able to extract data from Dish’s IT systems, noting that personal information may have been involved. The scale of this ransomware attack is still unknown, although Dish does have roughly 10 million customers overall.
Dish released the following statement on their website:
The security of our customers’ data is important to us, and if we learn that information was compromised, we’ll take the appropriate steps and let any impacted customers know.
As a result of this incident, many of our customers are having trouble reaching our service desks, accessing their accounts, and making payments. We’re making progress on the customer service front every day, including ramping up our call capacity, but it will take a little time before things are fully restored. DISH TV continues to operate and is up and running.
If you are a Dish customer, you may want to change your account password in the meantime to help protect your information. If you feel that you may need a refresher, we recommend reviewing our recent article on best password practices. If you have any further questions about this ransomware attack, cybersecurity, or any general IT questions, feel free to reach out to us at email@example.com.